No Clutter service

Terms for ordering from No Clutter

On this page you will find the general terms and conditions of No Clutter. These set out the agreements that apply when you place an order through our webshop.

General information

General terms and conditions No Clutter

These general terms and conditions apply to every offer by No Clutter and to every agreement concluded through our webshop.

Article 1 — The webshop

1.1 These general terms and conditions apply to:

1.2 In these terms, we use the following definitions:

• Consumer: the customer who acts for purposes outside his or her business or professional activity.
• Customer: any natural person or legal entity that enters into an agreement with the webshop.
• Agreement: any agreement between the webshop and the customer regarding the delivery of products or services.
• Right of withdrawal: the right of a consumer to withdraw from a distance agreement within the cooling-off period without giving reasons.
• Webshop: No Clutter
  Trade name of RM Brands B.V.

Article 2 — Applicability

2.1 These general terms and conditions apply to every offer by No Clutter and to every agreement between No Clutter and the customer.

2.2 The customer’s general terms and conditions do not apply, unless No Clutter has confirmed this in advance, explicitly and in writing.

2.3 If a provision in these terms is invalid or voidable, the remaining provisions remain in force. In that case, the invalid provision will be replaced by a provision that matches the original intention as closely as possible.

2.4 If an agreement deviates from these terms in writing, that specific agreement takes precedence over these general terms and conditions.

Article 3 — Offers

3.1 Every offer by No Clutter is non-binding, unless the offer expressly states otherwise.

3.2 No Clutter describes products as accurately and completely as possible. Images, videos and other visual elements provide as truthful a representation of the products as possible.

3.3 Obvious mistakes or errors in the offer, such as typographical errors, pricing errors or calculation errors, are not binding on No Clutter.

3.4 An offer is valid as long as it is visible in the webshop or while stocks last, unless stated otherwise.

Article 4 — Formation and delivery

4.1 The agreement is concluded at the moment the customer accepts the offer from No Clutter and meets the conditions attached to that offer.

4.2 After placing an order, the customer receives a confirmation by email. As long as the customer has not yet received this confirmation, the customer may dissolve the agreement.

4.3 No Clutter processes orders carefully and as quickly as possible. Orders for which all products are in stock are normally processed according to the delivery times stated on the Shipping & Returns page.

4.4 No Clutter delivers in the Netherlands, Belgium and Germany. Orders to other countries may be refused, unless No Clutter confirms otherwise in advance and in writing.

4.5 Delivery takes place at the address provided by the customer during the ordering process. The customer is responsible for entering the address details correctly and completely.

4.6 The risk of damage to or loss of products remains with No Clutter until the order has been delivered to the customer or to a third party designated by the customer, unless the customer has appointed a carrier that was not offered by No Clutter.

Article 5 — Prices and shipping costs

5.1 All prices shown to consumers include VAT.

5.2 Any additional costs, such as shipping costs, are clearly stated before the customer definitively places the order.

5.3 For orders to the Netherlands, Belgium and Germany, the shipping costs stated on the Shipping & Returns page apply.

5.4 No Clutter offers free shipping from an order value of €75, unless expressly stated otherwise on the website.

5.5 No Clutter reserves the right to change prices and shipping costs. For agreements already concluded, the price confirmed at the time of ordering applies, unless there is an obvious mistake or error.

Article 6 — Payment

6.1 The customer pays for the order using the payment methods offered in the webshop.

6.2 No Clutter may not require consumers to pay more than 50% in advance, unless this is legally permitted or the consumer personally chooses a payment method that involves full advance payment.

6.3 If the customer does not pay on time, No Clutter may suspend performance of the agreement until payment has been received.

6.4 A consumer is only in default after No Clutter has sent the consumer a written reminder and has given a reasonable period of at least 14 days to still make payment.

6.5 If payment is not made after this period, No Clutter may charge statutory interest and reasonable collection costs.

Article 7 — Conformity and warranty

7.1 No Clutter guarantees that the products comply with the agreement, the specifications stated in the offer and the reasonable expectations the customer may have of them.

7.2 If a product is defective, damaged or incorrectly delivered, the customer must contact No Clutter as soon as possible via [email protected].

7.3 Any additional warranties never limit the statutory rights of consumers.

7.4 Damage caused by incorrect use, normal wear and tear or use contrary to the product information is not covered by warranty, insofar as legally permitted.

Article 8 — Intellectual property rights

8.1 All intellectual property rights to texts, images, designs, logos, product presentations, models and other materials of No Clutter remain the property of No Clutter or the relevant rights holder.

8.2 The customer may not copy, distribute, publish or otherwise use these materials without prior written permission from No Clutter, unless this is permitted by law.

8.3 For future own designs, including 3D-printed products or 3D designs, the design rights and copyrights remain with No Clutter, unless otherwise agreed in writing.

Right of withdrawal

Article 9 — Right of withdrawal and returns

9.1 If the customer is a consumer and the agreement is a distance agreement, the customer has the right of withdrawal. No Clutter offers consumers an extended cooling-off period of 30 days after receipt of the order.

9.2 Within these 30 days, the consumer may withdraw from the agreement without giving reasons.

9.3 The cooling-off period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product. If an order is delivered in several parts, the period starts on the day after the last product or part has been received.

9.4 The consumer may notify the withdrawal through the online withdrawal function on the website, through the return portal, by email or using the model withdrawal form.

9.5 After notifying the withdrawal, the consumer has another 14 days to return the product.

9.6 The consumer must handle the product and packaging with care. The consumer may assess the product as would be possible in a shop. If the product has been used more than necessary to establish its nature, characteristics and functioning, No Clutter may charge a reduction in value.

9.7 The product must, as far as reasonably possible, be returned complete, clean, in its original condition and with the original packaging.

9.8 The direct costs of return shipping are borne by the consumer, unless the product is defective, damaged or incorrectly delivered.

9.9 If the consumer chooses a return label through the No Clutter return portal, the return costs are €5.99. The consumer may also arrange their own shipping label. In that case, the costs and risk of the return shipment are borne by the consumer until No Clutter has received the parcel.

9.10 If the consumer withdraws the full order, No Clutter refunds the purchase amount, including the standard shipping costs of the original order. In the case of a partial return, the original shipping costs will not be refunded.

9.11 No Clutter refunds as quickly as possible, and no later than 14 days after the consumer has notified the withdrawal. No Clutter may wait with the refund until the products have been received or until the consumer has shown that the products have been returned.

9.12 Refunds are made using the same payment method used by the consumer, unless the consumer expressly agrees to another payment method.

Article 10 — Exclusion of the right of withdrawal

10.1 If the customer is not a consumer, there is no statutory right of withdrawal.

10.2 For consumers, the right of withdrawal may only be excluded if this is legally permitted and No Clutter has clearly informed the consumer about this before concluding the agreement.

10.3 The right of withdrawal may, among other things, be excluded for:

• products made according to the consumer’s specifications or clearly personalised in nature;
• products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
• products that spoil quickly or have a limited shelf life;
• products that, by their nature, have been irrevocably mixed with other products after delivery;
• digital content that is not supplied on a tangible medium, if delivery has begun with the consumer’s express consent and the consumer has acknowledged waiving the right of withdrawal.

10.4 For standard products from No Clutter, the right of withdrawal generally does apply. For future custom-made products, such as specially requested or personalised 3D-printed products, the right of withdrawal may be excluded if the legal conditions are met.

Article 11 — Termination of continuing agreements

11.1 If there is an agreement that can be terminated, the termination rules and notice period stated in the agreement apply.

11.2 If the customer is a consumer, No Clutter may not deviate from mandatory rules on termination to the consumer’s detriment.

11.3 If the customer is not a consumer, the agreement may only be terminated if this has been agreed in writing.

Article 12 — Personal data

12.1 No Clutter processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

12.2 No Clutter processes personal data only insofar as there is a legal basis for doing so, for example for processing orders, payments, shipments, returns, customer service and statutory administrative obligations.

12.3 No Clutter takes appropriate technical and organisational measures to protect personal data.

12.4 No Clutter only shares personal data with third parties when this is necessary for the performance of the agreement or when this is legally required, for example with payment providers, carriers, return portals or accounting service providers.

12.5 More information about the processing of personal data can be found in the No Clutter privacy statement.

Article 13 — Complaints

13.1 No Clutter has a complaints procedure and handles complaints as carefully as possible.

13.2 A complaint about the performance of the agreement must be submitted to No Clutter fully and clearly within a reasonable time after the customer has discovered the problem.

13.3 Complaints may be submitted via [email protected].

13.4 No Clutter responds as quickly as possible, and no later than 14 days after receiving the complaint. If a complaint requires more time, the customer will receive an acknowledgement within this period with an indication of when a more detailed response will follow.

13.5 If No Clutter is affiliated with WebwinkelKeur and the customer and No Clutter cannot resolve the matter together, the customer may contact WebwinkelKeur for mediation.

13.6 If mediation does not lead to a solution, the complaint may possibly be submitted to the independent disputes committee designated by WebwinkelKeur, insofar as No Clutter is affiliated with it and the relevant conditions apply.

Article 14 — Applicable law and disputes

14.1 Dutch law applies to every agreement between No Clutter and the customer.

14.2 Disputes may be submitted to the competent court. If the customer is a consumer, mandatory consumer protection rules remain applicable.

14.3 Insofar as legally permitted, the court of the district in which No Clutter is established has jurisdiction to hear disputes.

Appendix

Model withdrawal form

You may use this form to withdraw from the agreement, but you are not required to do so. You may also notify us of your withdrawal through our online withdrawal function, the return portal or by email.

Questions about these terms?

Please feel free to contact us. We’ll be happy to help with questions about orders, returns or our terms.