No Clutter service

Safe payments at No Clutter

At No Clutter, you can pay safely and easily. The available payment methods differ per country and are shown automatically during checkout.

General information

Paying at No Clutter

We want checkout to be as easy and secure as possible. That is why we offer suitable payment methods per country. The available options are shown automatically in the checkout, based on the delivery country and the settings of the payment provider.

No Clutter uses Lightspeed Payments via Mollie to process online payments. We do not receive full payment card details ourselves.

Payment methods per country

Which payment methods can you use?

Below you can see which payment methods we offer per country. In the checkout, you will always see the current available options.

1. When has my order been paid?

Your order has been paid once the payment has been completed successfully and we have received confirmation from our payment provider. You will then automatically receive an order confirmation by email.

Haven’t received an order confirmation? First check your spam or junk email folder. Feel free to contact us if you are unsure whether your payment has been processed correctly.

2. Pay later with Klarna

In the Netherlands, Belgium and Germany, you can choose Klarna when it is available in the checkout. Klarna assesses whether you can use this payment method.

If you choose Klarna, you pay according to Klarna’s terms and payment period. Questions about a Klarna payment, payment reminder or rejection usually go through Klarna itself.

Do you have a question about your order, delivery or return? You can of course contact No Clutter.

3. Credit card, Apple Pay and Google Pay

Payments by credit card, Apple Pay and Google Pay are processed securely through our payment provider’s payment environment. The availability of Apple Pay and Google Pay may depend on your device, browser, bank and card settings.

No Clutter does not receive full card details. We only receive information needed to process the payment, order and any refund.

4. Payment failed or interrupted?

Sometimes a payment is interrupted or not confirmed immediately. This can happen, for example, because of an expired payment session, insufficient balance, a bank outage or a security check by the payment method.

Has your payment failed? In most cases, you can place the order again. If in doubt, first check whether no amount has been debited.

Has money been debited, but have you not received an order confirmation? Please contact us via [email protected]. Include the amount, payment date and the email address you used to place the order.

5. Refunds

If you are entitled to a refund, we will refund you using the same payment method you used to pay, unless we agree otherwise together.

The processing time of a refund may differ per payment method, bank or payment provider. Once we have processed the refund, it may take a few working days before the amount is visible in your account.

More information about returns and refunds can be found on our Shipping & Returns page and in our general terms and conditions.

6. Invoice and order confirmation

After placing your order, you will receive a confirmation by email. This contains the most important details of your order.

Do you need an invoice or can’t find your order confirmation? Please contact us. We’ll be happy to help.

Need help with payment?

Are you unable to complete your payment, or are you unsure whether your order has gone through correctly? Please contact us.